Ultimate RV terms and conditions

RACQ Ultimate RV Roadside Assistance includes the same entitlements as the RACQ Ultimate product with additional roadside cover for your Nominated RV. Everything you need to know about the entitlements of RACQ Ultimate RV Roadside Assistance is included within these terms and conditions. If you’re not sure of some of the terms used, you can find definitions here.

Where your Nominated RV or Eligible Vehicle won’t go or stops due to mechanical or electrical problems, we’ll try to get it mobile again for you as long as it is practical to do so. Due to the size, configuration and potential location of RVs, it may be deemed unsafe or impractical to attempt to get the vehicle mobile, and Service will be at RACQ’s ability and discretion. If we are unable to mobilise the Nominated RV or Eligible Vehicle, or it is deemed impractical to provide Roadside Assistance, we will have it towed within your Entitlements, provided it is within the size limitations outlined in these terms and conditions. From that point, any repairs are at your discretion and cost. Please note, Entitlements will not be provided for a problem that pre-existed or occurred within an applied waiting period. Roadside Assistance does not cover you for an Insurable Event and is not a substitute for motor vehicle insurance. Where a Breakdown occurs in a Remote Area RACQ may be able to assist, however services provided may incur an additional expense to you. Arranging towing in Remote Areas could take up to 3 business days depending on your Breakdown circumstance and, if applicable, the size and location of the Nominated RV. Arranging towing is subject to availability of service providers. Any attendance or towing costs incurred will be covered by RACQ up to your RACQ Ultimate RV Entitlements. Any additional costs incurred will be at your expense and payable to the RACQ Service Provider. Specialist Equipment and/or additional labour for the Entitlements set out below may result in you incurring additional costs.

Feature/entitlement

Nominated RV

Eligible vehicle

Attendance You are entitled to Roadside Assistance on your Nominated RV and Eligible Vehicle subject to the terms of our Excess Use program. See Excess Use here. Attendance is provided to your Nominated RV and Eligible Vehicle in accordance with your Entitlements from the Attending RACQ Service Provider’s Premises to the point of Breakdown, at no charge. Roadside Assistance can only be provided if it is deemed safe for the RACQ Service Provider to work on the Nominated RV and Eligible Vehicle. RACQ reserves the right to tow in an instance where it is deemed unsafe or not practical to attend a vehicle.

No limit

Up to 200km

Towing Nominated RV If the Nominated RV cannot be made mobile on the roadside following a Breakdown, we can arrange for towing to the nearest appropriate repairer only, in the direction of travel (final destination) up to the value of $3,300 p.a. RACQ will arrange and pay for the cost of any Specialist Equipment and labour needed to recover the Nominated RV from difficult conditions up to the value of the total entitlement for towing and specialist towing ($3,300p.a.). This Entitlement will not apply in the event of an Insurable Event. A second tow relating to the one Breakdown is available to Members up to 20km in any direction if required. The cost of towing will be covered up to the amount of $3,300 per year. Any costs above the annual limit will be at your expense. Towing Entitlements are not available in the event of lost, damaged or stolen keys or lockout. RACQ will not take responsibility for any damage that may occur and will request that a waiver be signed in acknowledgement prior to any work commencing.

Up to $3,300 p.a. 2 tows per Breakdown. Second tow up to 20km.

Not applicable

Towing Eligible vehicle If the Eligible Vehicle cannot be made mobile on the roadside in a Metro Area, we can arrange for towing up to 100km in any direction. Outside of Metro Areas, we can arrange for towing up to 100km in any direction or 200km in the direction of the RACQ Service Provider. Deviation from the direct route on return to the Attending RACQ Service Provider’s Premises may incur additional fees. This Entitlement is for two tows per Breakdown at no charge. The second tow relating to the one Breakdown is up to 20km in any direction at no charge. Towing Entitlements are not available in the event of lost, stolen keys or lockout. RACQ will not take responsibility for any damage that may occur and will request that a waiver be signed in acknowledgement prior to any work commencing. Please refer to Eligible Caravans and Trailers for towing entitlements for Eligible Caravan and Trailers here.

Not applicable

Up to 100km in any direction or 200km in the direction of the RACQ Service Provider. 2 tows per Breakdown. Second tow up to 20km.

Special towing If your Eligible Vehicle requires specialist towing or has become bogged, RACQ will provide attendance and assist where possible in accordance with your Entitlements where it can be accessed without leaving a Constructed Road/Driveway. Additionally, specialist towing Entitlements will apply for Specialist Equipment and/or additional labour required for the Recovery of your Eligible Vehicle up to $250 p.a. Any additional costs above the annual specialist towing Entitlements amount will be at your expense. This Entitlement will not apply to Insurable Events.

Refer to Towing Nominated RV;

Up to $250 p.a.

Rental vehicle after towing If required, for tows less than 100km from Home, RACQ will arrange and pay for rental car hire after each towing event up to 3 days or a maximum of $330 p.a.

Up to $330 p.a.

Up to $330 p.a.

Taxi after towing If required, RACQ will arrange and pay for a taxi after each towing event up to $150 p.a. Taxi services will be subject to the availability of taxis in the relevant area. You can access a second taxi service in relation to one Breakdown within the annual entitlement.

Up to $150 p.a.

Up to $150 p.a.

Flat battery If your Nominated RV or Eligible Vehicle battery is flat and we can access the battery, jump starts may be provided, up to 24-volt boost start only, providing only one battery is unserviceable. When required, RACQ may supply an RACQ battery at your expense, subject to availability. Batteries cannot be fitted to or serviced in RVs or Eligible Vehicles where there is limited access to the battery or substantial removal of vehicle panels is required. There is no cost for fitting an RACQ battery to the Nominated RV or Eligible Vehicle. RACQ does not fit non-RACQ batteries.

Emergency fuel assistance Should your Nominated RV or Eligible Vehicle run out of fuel, RACQ can arrange for the delivery of unleaded petrol or diesel up to 4 times p.a. RACQ will provide sufficient fuel to enable the Nominated RV or Eligible Vehicle to be driven to the nearest fuel station. In circumstances beyond RACQ’s control, such as a fuel strike, RACQ may be unable to provide this entitlement.

Up to 4 times p.a.

Up to 4 times p.a.

Lockout Please note that lockout assistance may be limited and is subject to availability of RACQ Service Providers able to provide assistance. Where you have locked your keys in the Nominated RV and they are accessible via the cabin, or the Eligible Vehicle, RACQ will provide attendance to open your Nominated RV or Eligible Vehicle up to your Entitlements. Please note that a number of vehicles have been specifically designed by the manufacturer not to be broken into. Following your request to retrieve keys locked in the vehicle, RACQ will not take responsibility for any damage that may occur and will request that a waiver be signed in acknowledgement prior to any work commencing.

Emergency locksmith If the key to your Nominated RV, Eligible Vehicle or Eligible Caravan or Trailer has been lost, damaged or stolen, where possible, RACQ will arrange and pay for the services of a locksmith in accordance with your entitlements. The annual entitlement may only be used towards the parts and/or labour required by the locksmith to:

If immobilised by an anti-theft device, assistance will be provided for the purpose of removing the device only.

You will be responsible for the cost of any replacement parts, ignition barrels, immobilisers, door locks and door keys.

Up to $600 p.a.

Up to $300 p.a.

Front windscreen chip or crack repair

If you receive a chip or crack in your front windscreen RACQ will pay for one annual repair in accordance with your Entitlements. This Entitlement will apply to front windscreen chip or crack repair on your Nominated RV or Eligible Vehicle. This Entitlement cannot be transferred to any windscreen replacement. To be eligible, the repair must be conducted at an RACQ auto glass service centre location.

If the chip or crack necessitates a full windscreen replacement, this will be at the Driver’s expense.

One repair up to $80p.a.

One repair up to $80p.a.

Bogged Vehicle

If your Nominated RV or Eligible Vehicle has become bogged, RACQ will provide attendance and assist where possible in accordance with your Entitlements where it can be accessed without leaving a Constructed Road/ Driveway and is deemed practical to do so.

Nominated RV or Eligible Vehicles that have become bogged or disabled on a beach or in a bushland area maybe considered to be in a Remote Area and therefore not eligible for Entitlements.

Additionally, Specialist Towing Entitlements will apply for Specialist Equipment and/or additional labour required to get your vehicle to a gazetted route for towing. Any additional costs above the annual Specialist Towing Entitlement amount will be at your expense.

Depending on vehicle size, limited assistance may be available.

Accident and Theft Assistance

If the Nominated RV or Eligible Vehicle is stolen or involved in an Insurable Event you may access the 'Taxi after Towing’ or ‘Rental Vehicle after Towing’ Entitlements if they are not covered by your insurer.

Wheel Changing Nominated RV

Wheel changing assistance may be limited and may incur an additional fee if the weight of the wheel and tyre assembly is beyond the safe lifting capacity of a single person. The vehicle’s wheel nut spanner, a jack, and associated tools including a baseplate, appropriate for your Nominated RV must be provided.

The RACQ Service Provider may deem it unsafe or impractical to change the tyre. In this case, a tow may be required.

If the RACQ Service Provider is unable to attend due to the size of the vehicle for safety reasons, RACQ will reimburse up to $500 p.a. for a heavy reservice provider or truck to attend. This is a reimbursement only and the full cost of service must be paid by the Member directly to the RACQ Service Provider prior to reimbursement by RACQ.

Up to $500 p.a.

Not applicable

Wheel Changing Eligible Vehicle

In the event of a faulty tyre or wheel, we will attend within your Entitlements to replace it with the Eligible Vehicle’s spare tyre (provided that tyre is roadworthy).

Where a vehicle requires a jack with a lifting capacity of greater than 1.6 tonnes, you will need to provide a heavy-duty jack.

Where the weight of the wheel and tyre assembly is beyond the safe lifting capacity of a single person, you may need to pay an additional service fee.

Not applicable

Pet Transport and Accommodation after towing

We will reimburse up to $200 p.a. to transport your pet to your Home, intended destination or a pet accommodation facility, or towards pet accommodation to a maximum of 5 days. This does not include pet accommodation that has been pre-booked by you. Your pet will be your responsibility at all times and must be handled by you.

It excludes out-of-pocket expenses incurred while your pet is being accommodated, other than the accommodation costs. The pet must be in the vehicle at the time of Breakdown.

RACQ is not liable for any personal injury, death or damage to, or loss of property, caused by their pet.

Up to $200 p.a.

You will be eligible to access Travel Entitlements where the Nominated RV, an Eligible Vehicle or an Eligible Caravan or Trailer: (a) suffers a Breakdown 100km or more from the Driver’s Home; and (b) RACQ estimates the repairs will take more than 24 hours. (c) If the tow truck that the Member is travelling in with a vehicle requires a 12-hour rest period All Travel Entitlements are subject to local availability. Remote Area restrictions may apply. Proof of the Driver’s current residential address will be required when requesting Travel Entitlements. Travel Entitlements cannot be used towards payment for pre-booked travel arrangements.

Feature/ Entitlement

Nominated RV

Eligible Vehicle

Accommodation The maximum allowance per incident applies to the accommodation costs for room only (meals, mini bar, internet, and telephone expenses are not covered). Accommodation arranged will be proportional to the number of passengers. The venue for accommodation is at the sole discretion of RACQ. In the event the Nominated RV breaks down, the Accommodation Entitlement is only available if the living quarters cannot be used for the Nominated RV.

Vehicle Recovery Recovery of your Eligible Vehicle will be conditional upon availability of a suitable car carrier operating within industry standards, and in some Remote Areas this may not be possible. Where a sea crossing or vehicle storage is required, you must pay the costs of the crossing or storage costs. Where the cost of Recovery exceeds the overall maximum annual entitlement, you must pay the excess. Where your vehicle is an Ineligible Vehicle RACQ will be unable to provide any Recovery Services. This Entitlement is not available for RVs.

Rental Vehicle Rental vehicle Entitlements will be subject to the availability of a suitable rental vehicle in the local area and is subject to any conditions or restrictions imposed by the rental company. RACQ will pay the daily hire rate, stamp duty, GST, and tax up to 12 days and up to $110 per day. You are responsible for all running and incidental costs, including any insurance excess fee that may apply in the event of a claim, and any deposit required by the rental company. The rental company chosen will be at the sole discretion of RACQ.

Alternative Passenger Transport The form of alternative transport will be at the sole discretion of RACQ. Alternative passenger transport includes economy class air, rail, or coach transportation. Flights are only available on a commercial scheduled service airline. The provision of alternative transportation is subject to availability and any terms and conditions imposed by the service provider. RACQ will cover the cost of base fares or rates and tax. Any other additional costs will be at the Member’s expense.

Where your Nominated RV has suffered a Breakdown and meets the criteria set out in Section 5 for Travel Entitlements, you may choose from the following options: one, two and three. Where your Eligible Vehicle or Eligible Caravan/Trailer has suffered a Breakdown and meets the criteria set out in Section 5 for Travel Entitlements, you may choose from one of the following four options.

Option

Entitlements

Option 1: You choose to wait at the repair location while the Nominated RV, Eligible Vehicle or Eligible Caravan/Trailer is repaired

(a) Accommodation up to $2,400 per incident; or (b) Accommodation up to $1,200 per incident and rental vehicle for up to 6 days, up to $110 per day.

Option 2: You choose to continue your journey while the Nominated RV, Eligible Vehicle or Eligible Caravan/Trailer is repaired

Rental vehicle for up to 12 days, up to $110 per day;

Option 3: You choose to travel to your destination or return Home while the Nominated RV, Eligible Vehicle or Eligible Caravan/Trailer is repaired in the town closest to the Breakdown

Alternative passenger transport of economy class air, rail, or coach for up to 6 people. RACQ will also pay for the return air, coach, or rail fare for you, or one nominated driver, to collect the vehicle when it has been repaired. RACQ will also arrange and pay for accommodation until the next air, rail or coach service arrives, up to $1,200. Where you have chosen to travel to your destination, RACQ will not cover transport, accommodation or other expenses incurred by you on the journey to return Home afterwards.

Option 4: You choose to have the un-repaired Eligible Vehicle or Eligible Caravan or Trailer recovered to your destination, Home or chosen repairer

Vehicle Recovery – RACQ will arrange and pay for a car carrier to transport the Eligible Vehicle and/or Eligible Caravan or Trailer to your chosen location. RACQ will also arrange alternative transport and accommodation, where necessary, for you and your passengers, as outlined in Option 3.

You must nominate one Eligible RV that meets the criteria for Eligible RVs set out below. The Nominated RV is the only RV that is eligible to use the Entitlements outlined in Section 4 and 5. To be considered an Eligible RV, your RV must meet the following criteria: (a) Used for private purposes only (b) Registered (c) Roadworthy (d) The definition of ‘RV’ in these terms and conditions (e) Does not exceed 8 metres in length (f) Does not exceed 2.5 metres in width (g) Does not exceed 3.3 metres in height (h) Does not exceed 8 tonnes GVM (weight) (i) Not an Ineligible RV (as defined here) (j) Not a Trailer or Caravan, or vehicle requiring towing behind another vehicle. You must provide accurate information about the loaded dimensions and weight of your RV. The following measurements should be provided for your RV accurately at the time of purchasing RACQ Ultimate RV:

Measurements must incorporate any accessory items including air-conditioning units, and any aftermarket accessory items such as fixed cargo pods. Your Nominated RV must be below the limitations when loaded to receive Service. If you do not provide accurate measurements of the loaded vehicle, your RV may not be provided with Service at time of Breakdown. Should your vehicle exceed any one of these limitations, we cannot provide Service to your vehicle. RACQ reserves the right to deny Service if the measurements or other details you have provided are inaccurate. If your vehicle is later modified and exceeds these limits, your RV may be ineligible for Service. There may be some areas where an RACQ Service Provider is not able to offer assistance on an Eligible RV and you may need to pay for the Service cost or claim reimbursement up to the limit of the Entitlement (see Reimbursements here). If the Nominated RV already has an active Roadside Assistance policy, it cannot be nominated on any subsequent Roadside Assistance policy. This includes policies held by spouses and partners of the Member that cover or covered the Nominated RV.

RACQ does not cover RVs that exceed one or a combination of the following: (a) Is used as a permanent place of residence. An RV that has been situated at one location for more than four weeks may be deemed as being a permanent place of residence but will not be classified as your ‘Home’ for the purposes of these terms and conditions (b) Is a vehicle that does not meet the definition of an RV for the purposes of these terms and conditions (c) Rental RVs (d) RVs being operated for any commercial use whether personally or as part of a business (e) RVs offered for sale by licensed motor vehicle dealer (f) Unregistered RVs or RVs on a day or temporary registration permit (g) Vehicles involved in or being tested for any form of racing or motor sports (h) Already situated, or receiving services, at any garage, or service station, including that of an RACQ Service Provider, or undergoing mechanical or electrical repairs at your premises (i) Classic Vehicles as defined here(j) Other vehicles as determined from time to time, details available from RACQ (k) A Caravan or Trailer that requires towing behind another vehicle or (l) Exceed one or a combination of the following Size Limitations:

1GVM or Gross Vehicle Mass of a vehicle is the maximum loaded mass of the vehicle as stipulated by the manufacturer, regardless of whether it is loaded.

Any motor vehicle or motorcycle which meet the following criteria: (a) Used for private purposes only (b) Registered (c) Roadworthy (d) Does not exceed the Size Limitations for Eligible Vehicles (see below) (e) Not an Ineligible Vehicle (see below).

RACQ does not cover motor vehicles or motorcycles that are: (a) Taxis, limousines and other private rental hire vehicles (b) Rental vehicles (c) Vehicles being operated solely for commercial use (d) Trucks, buses and other heavy vehicles that exceed the Size Limitations for Eligible Vehicles (see below) (e) Vehicles offered for sale by licensed motor vehicle dealer (f) Unregistered vehicles or vehicles on a day or temporary registration permit (g) Registered and unregistered tractors and farm equipment (h) Vehicles involved in or being tested for any form of racing or motor sports (i) Other vehicles as determined from time to time, details available from RACQ

RACQ does not cover vehicles that exceed one or a combination of the following:*

Gross Weight GVM1

Height

6.0t

3.3m

*Refer to Limited Service Vehicles here.

You are entitled to receive the applicable Entitlements set out in these terms and conditions for Eligible Caravans or Trailers.Where your Eligible Caravan or Trailer requires towing, RACQ will only be able to assist where your Running Gear is in a serviceable condition. Where Specialist Equipment or excess distance is required, you will be required to pay the additional cost. If the Caravan or Trailer being towed by the Eligible Vehicle experiences a minor mechanical or electrical Breakdown, an RACQ Service Provider will attend within your Entitlements. A towing Entitlement may apply. If the Eligible Vehicle requires towing while it is towing a Caravan or Trailer, the Caravan or Trailer will be towed under the same conditions as the Eligible Vehicle, to the same destination, providing that it can be towed behind the attending tow truck. There may be some areas where an RACQ Service Provider is not able to offer assistance on a Caravan or Trailer and you may need to pay for the Service cost or claim reimbursement up to the limit of the entitlement (see Reimbursements here). To be considered eligible, your Caravan or Trailer must meet the following criteria: (a) Registered (b) Roadworthy (c) Does not exceed the Size Limitations for Caravans and Trailers (see below) (d) Not an Ineligible Caravan or Trailer.

Gross Weight GVM1

Width

Height

Length

4.0t

Shell width: 2.5m Track width: 2.4m

3.3m

9.7m (including drawbar for Caravans)

The following limitations will apply where your Eligible Vehicle, Caravan or Trailer is one or a combination of the following:

Gross Weight GVM1

Width

Height

Length

3.0-6.0t

2.3m or greater

2.0-3.3m

5.5m or greater

Service

Limitation

Battery Changes

Batteries cannot be fitted to or serviced in Limited Service Vehicles where there is limited access to the battery or substantial removal of vehicle panels is required.

Jump Starts

Jump starts may be provided, up to 24-volt boost start only.

Lockouts

Lockout assistance will be provided at RACQ’s discretion, subject to availability of specialist locksmith and/or parts.

Towing

Towing and vehicle recovery may be provided on Limited Service Vehicles subject to attending RACQ Service Provider's equipment capability and Breakdown location. If towing cannot be provided, RACQ will endeavor to arrange towing with a third party at your cost.

Wheel Changes

Wheel changing assistance may be limited and may incur an additional fee. The vehicle’s wheel nut spanner and jack (heavy duty, if required) and associated equipment must be provided.

The Entitlements set out in these terms and conditions will apply to Classic Vehicles subject to the following: (a) The Classic Vehicle must not be your Nominated Vehicle (b) Any Recovery Entitlements are limited to a maximum total of $1,100 per annum (c) You must be the registered owner of the Classic Vehicle (d) You must be with the Classic Vehicle when receiving Services and (e) The Classic Vehicle must be Roadworthy

Where you request Services more frequently than RACQ considers reasonable, RACQ may place your nominated vehicle into RACQ’s Excess Use program and/or may request that you ensure your Nominated RV, Eligible Vehicle or Eligible Caravan or Trailer is placed in sound mechanical and Roadworthy condition. RACQ may refuse to provide further Services until you comply with any such requests or Service may be provided for an additional fee.

RACQ’s Excess Use program is used to identify, monitor and assist those members with roadside assistance who are deemed to have made excessive requests for service. As a mutual organisation, RACQ re-invests any operating surpluses back into the development of products and services that return the most value and entitlement to members. RACQ therefore has a financial responsibility to ensure that Club services are distributed in a manner that entitlements all members equally. Part of this responsibility is ensuring that members with roadside assistance are not using the service in lieu of proper mechanical maintenance, or regularly requesting roadside assistance for the same recurring incidents. The policy that has been placed in the Excess Use program will be at the Roadside level only, and will not be eligible for any upgrades to Roadside Extra, Plus Care, Ultra Care or RACQ Ultimate.Once a trend of excessive use has been identified, members will always receive a notification letter which provides information about the Excess Use program and how RACQ can assist them in reducing their breakdown frequency. If you would like more information, please contact 13 19 05.